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Contractor & Supplier Partnership Manager

Field Based

£45k - £50k

Permanent

As the contractor and supplier partnership manager for Tructyre you will be expected to review the current suppliers that provide services to Tructyre customers, on behalf of the company, identify the current and future needs for third-party suppliers within Tructyre and develop a network of reliable suppliers.  

In addition, you will create, implement and review contracts, strategic performance measures and objectives in order to meet Tructyre customer service levels, create and agree appropriate fee structure that allows a profitable position for the network supplier and Tructyre.

The right candidate will have experience of:

  • Managing customer expectations and demands to provide outstanding customer service
  • Managing budgets and a profit and loss (P&L)
  • Knowledge of the tyre or transport industry
  • Knowledge of managing contractors through KPI’s & SLA’s
  • Experience of setting up 3rd parties as a service provider
  • Good understanding of field-based service provision operators
  • Experience of delivering consistent levels of service through a field-based 3rd party contractor / supplier

Your key responsibilities will be:

  • Manage suppliers across the UK to deliver a consistent service.
  • Negotiation and business planning skills.
  • Work collaboratively with the Operations and Sales leadership, to deliver workable solutions to meet our customers’ needs. Taking ownership for the network, managing customer and internal complaints, root cause analysis and resolution with network members.
  • Work collaboratively with Regional Training & Compliance Managers, Health and Safety and Technical Services Manager to ensure that the network is in full compliance with company policies and procedures.
  • Promote a positive Health and Safety culture, cascading strategic direction and behaviour within the Network.
  • Ability to create standard operating procedures to be implemented and assessed by Quality auditors across the Network.
  • Develop a comprehensive and strategic Network plan, supporting business objectives ensuring the appropriate level of quality and competency is achieved.
  • Communicate effectively with Network suppliers and internal TT team.
  • A high level of financial awareness.

About us

Established in 1996, Tructyre is now part of the wider Euromaster and Michelin group. Tructyre is the only single-ownership national commercial tyre management company that fully operates across the UK, providing specialist support to the nation’s commercial truck fleets. We have warehouses and depots across the UK from Cornwall to Scotland ensuring that we are well-placed to get to customers quickly.

Tructyre provides proactive maintenance to ensure tyres are legal, safe and as efficient as possible, as well as rapid roadside support 24/7/365 to truck drivers anywhere in the UK. So, when a tyre emergency does happen, we can get trucks moving again. 

Tructyre employs c.600 people, and over two-thirds of those are our mobile tyre technicians and supporting front-line teams. 

Our national network of warehouses, depots and mobile tyre technicians is supported by our Customer Experience Centre in Gateshead. Our Customer Experience team will take the emergency calls from drivers and ensure that a Tructyre tyre technician can get them moving again. They will also arrange for the services that customers need at their sites to maintain their tyres. Our administration teams are based in the same location, meaning that it is much easier for Tructyre employees to work together to provide a great end-to-end service to customers. 

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