We are pleased to announce that Peter Roffey has joined Commercial Tyres Off Highway as of February 1st. As our new Group Off Road Specialist, Peter will drive the business development and oversee every aspect of customer service. He joins a well-established team, working alongside Matt Baldwin, Operations Manager, and our team of experienced specialist technicians.
Peter has more than 30 years’ experience in the tyre industry, starting on-the-tools then moving into sales at an early age. Having worked for well-known retailers, wholesalers and manufacturers, he has acquired an in-depth knowledge of the industrial, earth mover and heavy plant markets. With this diverse range of operating environments, his technical skills cover radial and bias tyres, press-on solid tyres and replacement wheel rims, through to foam-fill and astute tyre management.
Graham Simpson, Commercial Manager for the Tructyre Group, stated: “Our Off Highway division has been growing consistently since 2013. Recently, referrals from satisfied customers together with investments in marketing and trade shows, has led to increased levels of business. Peter joins us with a wealth of industry experience and a proven track record in technical sales. I look forward to him driving the customer service experience for new and existing clients.”
Our ISO audit for roadside breakdowns during 2017, confirms the Tructyre mobile service team achieved an average arrival time of just 51.8 minutes – day or night.
We are rightly proud of this class-leading performance, which is faster than other networks and 42%-57% faster than Industry KPIs. We understand that every minute saved at the side of the road reduces the cost of this unexpected downtime. Using standard transport rates, our performance saved over £2,000,000 in downtime for customers of Tructyre and the tyre networks.
Even with our investment in additional technicians, this performance was 72 seconds more than 2016. We had planned for congestion on the M25 and around the South-East generally – but significant delays with the Dartford crossing hampered our performance. To counter this, we have expanded our team of technicians based locally by opening our new Thurrock depot, enhancing our service levels North of the Thames and in Essex.
Our audited performance was achieved over a record 23,966 total breakdowns – up 5.4% compared to 2017. This gave us a new average of 66 breakdowns per day to manage, from customers of both Tructyre and the networks. Though this is an impressive volume, it relates to just one breakdown every two working days for each technician. With the rest of their time focused on delivering proactive maintenance, it illustrates the commitment we place on preventing avoidable roadside failure.
Commenting on this performance, Glenn Sherwood, Tructyre’s founder and CEO, stated: “We understand the value to fleet operators of our rapid arrival time. However, I’m more delighted to see the incidence of breakdowns relative to the total fleet Tructyre manage continues to fall. This proves the value of our proactive fleet checks, significantly reducing avoidable roadside breakdowns in the first place.”
Tructyre are proud to announce we have achieved OHSAS 18001 certification; the best practice standard in Occupational Health and Safety management.
We undertook the project to ensure Tructyre provided the best possible workplace procedures and safety. With our technicians working in a range of dynamic environments; from customer sites to the roadside to other public areas, the risks are simply higher. Our Health and Safety committee thoroughly reviewed all work policies and procedures, to ensure they detail the best and safest way to perform every task or process.
The OHSAS 18001 certification is combined with our ISO 9001 quality standard and ISO 14001 environmental management. Together, they form our integrated management system – designed to ensure Tructyre perform services in the safest, most professional and consistent manner. Additionally, it provides the framework to drive our commitment to continual improvement.
John Brand, Group Operations Manager, stated: “It was a solid performance from all the team to achieve OHSAS certification at our first attempt. We believe it demonstrates our commitment to delivering the highest standards of performance and safety. Today more than ever, we find customers seek reassurance in proven risk management from their supply chain.”
OHSAS certification covers both Tructyre and Commercial Tyres Off Highway.
Tructyre are pleased to announce the launch of the RE-TRAK MULTI-U WM3. This new tyre has been engineered for urban stop-start vehicles, such as buses, waste collection and multi-drop deliveries. The MULTI-U WM3 features an improved compound that significantly reduces tread wear from lateral scrub and sidewall protection from our integral kerbing band. Rigorous testing proved a significant increase in service life, continuing our drive to offer best value.
The MULTI-U WM3 underlines our continuous investment into the RE-TRAK range, following hot on the heels of the Trailer T08. Every RE-TRAK tyre is as safe as a new tyre, is more environmentally responsible, and benefits from our No Quibble Guarantee.
Glenn Sherwood, Tructyre’s CEO, commented “The new MULTI-U WM3 builds on the success our MULTI-U has enjoyed since its launch back in 2014.”
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