Tructyre fleet management are delighted in supporting Andrew Fulcher MD of Lenham Storage (Kent) our long standing customer at their Andover operation in Hampshire in the Division two championship of the 2017 BTRC (British Truck Racing Championship) in the feisty M.A.N. TGX 800BHP racing truck producing 4,000NM of torque.
Tructyre are proud to have been appointed the UK’s official dealer for Speedline Truck Alloy Wheels. Speedline Truck are part of the Ronal Group, who produce close to 20 million wheels every year, and are one of the leading manufacturers on the market today.
Speedline Truck Alloy Wheels are considerably stronger than steel wheels and up to 42% lighter. We recommend them because they carry the heaviest payload, they improve fuel efficiency, they lower maintenance costs and quite simply, because they look great.
We keep a large stock of Speedline Truck Alloy Wheels and have unrivalled knowledge to recommend and fit to your commercial vehicles.
We’re pleased to announce that Days Aggregates have signed a TyreWatch contract with Tructyre. Days are leading-suppliers of sand, aggregate and recycled mineral products to the building, construction and leisure sectors.
The TyreWatch predictive tyre monitoring system will be installed into 50 vehicles and trailers in a pilot program this month. The TyreWatch development team will use the data from these, to further develop the sophisticated algorithms. This Artificial Intelligence already provides accurate analysis of pressure or temperature trends, to state if the risk is low, medium or high. After the pilot, Days are looking to roll-out TyreWatch across their ever-expanding fleet of high specification vehicles.
Chris Cooling, Group Transport Manager, commented: “we are looking forward to relying on TyreWatch to detect punctures before the problem exacerbates. The cost savings in time and avoided tyre and vehicle damage, together with the improvement in road-safety for everyone, means we feel compelled to be early adopters of this exciting new technology”.
This week the Tructyre sales team were out in force at Plantworx; the largest working construction equipment exhibition. The heavy rain on Tuesday and high winds afterwards did not dampen any visitors’ spirits, even if it made the site look a bit like Glastonbury.
We greeted a stream of visitors from all over the UK to our stand. All interested in how our professional on-site service could keep their diverse range of plant working hard. With our wide range of heavy plant tyres, including SETCO Solid Tyres, our knowledgeable sales team are proud to have forged new business.
Tructyre are pleased to announce their Autokwik retail tyre operation has been sold to Micheldever Tyres. Autokwik came into the Tructyre Group with the acquisition of PK Commercial Tyres in November 2012. With one site in Maidstone, the retail business model stood apart from our dedication to mobile tyre service for commercial vehicles.
Tructyre were in partnership with Micheldever from 1996 through to 2006. We know they have the skills to take the Autokwik business on to even greater success, under their Protyre retail brand. Further, I know they will take great care of the Autokwik team. I’d like to thank Shane Collier, an outstanding manager, and his excellent team for their loyal support over the past four and a half years; thank you.
The 2017 / 18 Drivers Championship was a great success seeing a significant reduction in insurance claims over the previous year, which was celebrated with a superb day at Silverstone Formula One Grand Prix circuit. A brand new drivers championship is now underway for next season, with the winners once again invited to a very special day out.
Andrew Masham takes the Gold Medal slot on Finals Day, with Adam Gee taking Silver and Paul Brooks taking Bronze!
Andy taking some advice from Ben Clucas, the one of the pro drivers running the event.
Visitors to the Commercial Vehicle Show will have seen one of our service vehicles on the Winton Engineering stand.
We’ve specified Winton compressors since 2005, to deliver the constant air pressure necessary to remove, refit and inflate HGV tyres. What’s different with their new engine mounted design, is the compressor is only active when the Technician uses their air tools. This automatically increases the engine revs to deliver the air pressure, and once the demand finishes the engine speed returns to idle.
Scott Matthews, Group Transport Manager, commented “we’ve been trialling this technology for nearly a year and are delighted with it. As we replace 20% of our service fleet every year, we can benchmark the performance of new vehicles against older ones. Operationally this unit delivers exactly what our Technicians need, it’s easy to use, and reduced fuel consumption by over 11.7%.”
This new vehicle also showcased other specification updates to the Tructyre service fleet. The roof mounted orange beacons now feature LED lighting, which give the brightest and longest illumination. This maximises safety for everyone as do the rear-view cameras. These give excellent visibility when manoeuvring on our customers’ premises or elsewhere.
To provide our Technicians with the best work environment, we pay great attention to the workspace. Here, we install a new design of lightweight steel work bench and racking. This gives plenty of storage for tools and equipment, plus the built-in inverter for 110-volt electricity. To deliver daylight for those night time call-outs, interior lighting is provided by powerful LED flood lights.
Operationally, we’re careful with the weight of the fittings, hence the lightweight bench and adoption of plastic air-pipes, to maximise the payload for new and retread tyres needed by the diverse vehicles in our customers’ fleets.
This month sees another HGV go into service with our five-strong distribution fleet.
The new vehicle will support the distribution of over 15,000 tyres every month, from our Eastleigh warehouse to our 26 regional depots and Eastern satellite warehouse in Crawley. In line with our environmental credentials, all return journeys carry used casings for retreading.
Each distribution vehicle makes multiple runs every day to support the demands of our growing business. To achieve this, the warehouse team aim to load each run within 30 minutes.
Scott Matthews, Group Transport Manager, tested vehicles from all the leading manufacturers but after a comprehensive evaluation process, the Mercedes Benz Antos 1824 was chosen. Supplied by Pentagon Commercials, the Mercedes features the latest Euro 6 BlueTec engine, with fully automatic gearbox, air suspension, lane-assist, air conditioning, rear camera and Bluetooth hands-free, to provide driver safety and comfort.
Wessex Vehicle Services manufactured and fitted the 28ft body, a Dhollandia cantilever lift and drop in gates. Next, Andean Signs added the Tructyre corporate branding before the vehicle was placed into operation.
Commenting on the process, Scott said “it was important to get the vehicle and the specification right as it’s a demanding job we expect it to perform. We need strong aftersales support and peace of mind from the repair and maintenance contract. My thanks to everyone for delivering within the tight schedule.”
Our reputation for best in class service is delivered through the dedication of our valued employees.
Last year, we introduced our first ever Zone Manager of the Year Award. Pete Fox, our Group Field Operations Manager, responsible for the Mobile Service Team established the judging criteria:
It was a difficult decision with so many great candidates in the running, but this year we’re delighted to announce that Darren Windebank of Poole is our Zone Manager of 2016.
Darren impressed us with his commitment above the call of duty. One example was a minibus full of senior citizens that suffered a roadside tyre failure in Chichester. Due to the unusual tyre specification, Poole was the closest depot stocking a replacement, so Darren received the Job and set-off. Aware of the time delay caused by the distance, he arrived at the stricken minibus complete with sandwiches for the passengers. Outstanding customer service!
A special mention to the runner-up, Mark Wilkins of Portsmouth in a worthy second place.
Congratulations to you both - and thank you to the entire Mobile Service Team, for your dedication and commitment.
Our ISO audit confirms the Tructyre mobile service team assisted 22,750 roadside breakdowns in 2016, with an average arrival time of 50.6 minutes – day or night.
This represents a record number of breakdowns, up 12.6% on last year, a consequence of the increase in fleets under our management, as well as jobs received from the tyre networks.
Our operations centre receives the phone call and routes the breakdown to the nearest available technician. With our 120-strong mobile service team, operating out of 26 strategically located depots, we achieved an average arrival time of 50.6 minutes – day or night. We’re proud of this class leading performance; typically 20%-35% faster than other networks and 44%-58% quicker than industry KPIs.
Less time spent at the side of the road, maximises uptime for the fleet operator with vehicles getting to their destination sooner. Across these breakdowns, our customers benefitted from an average of 13,500 hours of additional uptime, worth more than £2 million, compared to other service providers.
Tructyres’ mobile service team also champion proactive fleet checks. Through correcting tyre pressures and inspecting for damage and tread wear on a scheduled basis, they are proven to reduce the likelihood of avoidable roadside breakdowns and maximise the life of your tyres.
Commenting on this performance, Glenn Sherwood, Tructyres’ founder, said: “Roadside breakdowns are not only a headache for the fleet operator, they’re an expensive overhead in terms of lost time. That’s why we work hard to deliver a rapid service, every minute saved reduces our customers operating costs.
To support the growth of the business in 2016, we invested in more highly trained technicians with Mercedes service vehicles, as well as increasing our operations team, to deliver the service levels our customers expect. We were targeting to preserve 2015’s terrific performance, but traffic congestion in and around London, the M25 and the South-East proved a significant challenge.
That said, our performance proves the success of our proactive fleet checks, as the incidence of breakdowns relative to fleet size continues to fall.”
December 2016 marked a major milestone for Tructyre, as we completed our 21st year of business. We thought we’d look back at how times have changed.
We started trading in January 1996, with 2 technicians driving second-hand vans. In our first year, we assisted 610 roadside breakdowns throughout Hampshire and Dorset. All these jobs were recorded on paper pads, and managed by an administration team of one. The very first customers who believed in our vision; Commodore Transporters, Mainland Market Deliveries, LTS Freight, BKG Transport, Meachers Transport and Searoute Ferries, were supported by our sales team of one: Glenn.
Fast forward 21 years and the scale of Tructyre is truly different. Today, we have over 500 customers who trust us to keep in excess of 12,000 vehicles and trailers mobile. To achieve this, we have 120 technicians with fully equipped Mercedes service vehicles operating from 26 depots. Our operations team operate paperless systems, sending e-job sheets to the Tablet of the nearest technician. This enables us to assist 610 roadside breakdowns every ten days throughout the whole of southern England – producing a record 22,750 for the year This represents a 19% year-on-year increase in business over the 20-year period. Glenn remains focussed on customer contact, but day-to-day sales management is trusted to a dedicated team of sales professionals.
We have always understood that our success is directly linked to ensuring our customers’ fleets deliver their goods, passengers or services to their destination – on time, every time. For this reason, it’s gratifying that our ISO Customer Service audit for last year received a 97.7% rating at ‘Very Good’ or ‘Good’.
Commenting on this performance, Glenn Sherwood said: “this is an exceptional achievement and I am understandably proud. To deliver this volume of business in 21 short years with such a high level of customer satisfaction is truly gratifying. We could not achieve this without the dedication and commitment of our valued employees. Thank you, team, together we achieve amazing results: thank you.
I would like to thank our customers and partners for helping to make the Tructyre vision a reality. I assure you we remain dedicated to keeping your fleets stay mobile for decades to come.”
“Very helpful and courteous technician came last week – a credit to the company”
“Excellent service from Gary and the depot”
“We have been pleased with the overall service received from all members of staff, from our sales contact to the technicians and operations staff, always helpful and efficient”
“Excellent service, fleet checks are up to date thank you”
“Fantastic service, approachable and friendly staff”
“Excellent service, very helpful staff”
“We were impressed with your under one hour arrival at a roadside breakdown, a national competitor quoted us 4 hours (won’t be using them again)”
“Good service and regular fleet tyre inspections never missed”
Every December, the Tructyre senior management team review our valued suppliers base, awarding the most significant contribution for the year.
However, last year we decided to judge this over the entire three-year business plan we had successfully delivered. The rigorous process determined the need to recognise four key suppliers central to supporting our business goals – with new Strategic Partner Awards:
Bandvulc for Best Product
Allso-Print for Branding
Pentagon Mercedes for Fleet Services
Jayne Shipperley for Human Resources Support
Congratulations and thank you for your outstanding support and contribution. We look forward to working together on the next three-year plan. I know that together we will make it another great success!
t: +44 (0)330 100 7707
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